ARTICLE 1 – Subject, Parties and Definitions
This agreement covers the topics on the Doctor Mirza Firat website and will be provided by specialist physicians listed on www.mirzafirat.com. (Hereinafter referred to as the Consultant.) This agreement is between the natural person who wishes to receive health-related consultancy services and applies by filling out the ‘online appointment form’ on www.mirzafirat.com (hereinafter referred to as the Client) and Doctor Mirza Firat. The parties declare, accept, and undertake the accuracy of the information written in this agreement.
Zorlu Center Teras Evler No:008 Beşiktaş, Istanbul/Turkey
Phone: +90 (535) 376 75 30
E-mail: info@mirzafirat.com
ARTICLE 2 – Duration of the Agreement
The provision of services subject to this agreement begins with the appointment scheduled via www.mirzafirat.com and the payment of the consultancy fee by the client, and the rights and obligations of the parties begin and end with the delivery of the selected service.
ARTICLE 3 – Contract Fee
The fee to be paid for the services specified in this agreement is the amount stated on the relevant service page of www.mirzafirat.com. The stated fees include VAT. The client shall pay the fee specified for the selected service subject to this agreement via the payment page of Doctor Mirza Firat.
ARTICLE 4 – Rights and Responsibilities of the Parties:
a) Rights and Responsibilities of Doctor Mirza Firat:
– The purpose of the remote health consultancy service provided by Doctor Mirza Firat is to offer medical assistance and supportive consultancy services via video and audio communication channels through a consultant. Doctor Mirza Firat provides an intermediary platform where users can receive consultancy services by contacting him.
— The confidentiality obligation of the personal data such as name, surname, phone number entered while receiving consultancy service via www.mirzafirat.com belongs to Mirza Firat.
– What is discussed during consultations remains strictly between the consultant (physician) and the client under confidentiality principles.
– The client’s identity information is kept confidential and is not shared with third parties. It may only be shared with authorized authorities upon request by the prosecutor’s office or law enforcement units. Calls or messages made via phone or instant messaging applications are never recorded, listened to, or monitored without the client’s consent.
– In online payments, if the card is used unlawfully by someone other than the cardholder, actions shall be taken in accordance with the Law on Bank Cards and Credit Cards No. 5464 dated 23.02.2006 and the Regulation on Bank Cards and Credit Cards published in the Official Gazette dated 10.03.2007 and numbered 26458.
– The client agrees to receive all messages sent by Mirza Firat to the email and phone number provided during registration. Any changes must be notified to Mirza Firat. Otherwise, all notifications will continue to be sent to the originally provided contact details.
b) Rights and Responsibilities of the Client:
The remote consultancy service is personal. The fee stated on the website covers use by a single user and cannot be transferred to third parties or institutions.
– If the client does not attend the scheduled consultation (video, audio, or messaging), no refund is provided. Responsibility for lateness or non-attendance belongs to the client. No additional time may be requested.
– Unless the client informs the physician at least 2 hours in advance, no refund can be requested for missed appointments.
– In cases caused by technical issues, the client does not lose this right.
– The client must be present at the computer at the scheduled time, ensure privacy and silence during the consultation, and avoid interruptions, noise, phone usage, or distractions.
– The client may not record audio or video of the consultations without permission.
– The client is fully responsible for the security of usernames, passwords, and email access credentials. The consultant is not responsible for damages arising from third-party access.
ARTICLE 5 – Right of Withdrawal (Refund Conditions)
– According to provisions regarding services performed instantly in electronic environment and intangible goods delivered instantly to the consumer, no refund is possible for remote consultancy services performed by both parties.
– If you cannot attend the scheduled appointment, you are expected to cancel it 2 hours in advance. For cancellations within the last 2 hours or no-shows, the appointment fee is forfeited. If notified earlier than 2 hours, a new appointment or full refund may be arranged at the client’s request.
ARTICLE 6 – Notifications and Disputes
– For all notifications arising from this agreement, the parties accept the client’s email address and the postal address stated on www.mirzafirat.com (Zorlu Center Teras Evler No:008 Beşiktaş, Istanbul/Turkey) as legal domicile.
– In disputes arising from this agreement, Consumer Arbitration Committees and Consumer Courts shall have jurisdiction according to the monetary limits under applicable law. For final resolution, Istanbul Anatolian Courts and Enforcement Offices are authorized.
– This agreement is deemed concluded when the application is submitted electronically to Mirza Firat. Mirza Firat may add, remove, or modify clauses if necessary. The client declares and undertakes acceptance of such changes in advance.
ARTICLE 7 – STORAGE OF INFORMATION AND DOCUMENTS
Mirza Firat is obliged to store all records and documents related to withdrawal rights, information, delivery, and other obligations for 3 years.
ARTICLE 8 – ENTRY INTO FORCE
This Agreement, consisting of 8 (eight) articles, has been read and accepted by the client electronically and enters into force immediately.